FAQs for Buyers

Lorem Ipsum is simply dummy text of the printing and typesettin


What types of products are available on the platform?

TCS iON BizHub offers ERP software for manufacturing and GST compliance solutions for all type of businesses.


Who should register on TCS iON BizHub?

Any business who is looking to optimize their day to day operations and streamline business processes should register.


TCS iON BizHub registration is free or paid?

Absolutely free! There is no registration fee for our platform. Additionally, we offer a free trial of our products. Do not miss out on this opportunity!


What details are required for registration?

Register as a user with just your mobile number and name and explore all our products. For business registration, keep your GST number and Email Id ready to avail a free trial and make purchases.


Can I onboard my employees as well?

Yes absolutely. You can add your employees and also give access to the applications you purchased.


Who is business admin? What is his/her role?

Upon registering on the platform with GST details, the user automatically becomes the default business admin for the registered business. As the admin, you'll have access to add employees, make purchases, assign other admins, and more.


Can I update my profile?

Yes you can update your profile information any time. Post login, navigate to 'My Profile' option available under 'My Activities' to update your profile information like name, mobile number, email Id, etc.


What to do If I forget my password?

You can reset your password anytime if you forget. Please follow the below steps:

1. Go to the login page

2. Click on the Forgot password

3. Enter the mobile number or email Id associated with your account.

4. Check your SMS or email for verification code.

5. Enter your verification code to reset the password.

Please contact us in case of any challenges.


What payment methods are accepted?

We accept a variety of payment methods, including credit cards, debit cards, net banking, UPI and NEFT.


Why did my payment fail?

Payment failure can occur due to various reasons, such as entering incorrect card details, expired debit or credit card, or insufficient funds. In such cases, please connect with your bank. If the details are correct, you can either retry the payment or contact us for assistance.


Can I view or download invoices of my purchases?

We make all the invoices available for you to view and download. Login to your account and navigate to 'Transaction histroy', search for specific purchase and there will be option to download the invoice. If you do not find an option, please reach out to us.


What is the refund policy?

We strive to provide the best products and services. If you encounter any challenges, we're here to assist. However, please note that refunds are not allowed under our policy. All purchases are non-refundable. Your understanding in this matter is greatly appreciated.


How do I manage my subscriptions?

To manage your subscriptions, log in to your acccount on TCS iON BizHub, navigate to the 'My subscriptions', and you'll find options to assign, transfer, cancel, or modify your subscription. Please contact us for any assistance needed.


How can I report an issue?

If you face any challenges accessing platform, products or any other issue, please utilize Raise a Ticket option to report the issue. Provide detailed information about the problem along with any relevant screenshots or error messages. We will promptly reach out to you for resolution.


Is my personal data and business data safe and protected?

We at TCS place a strong emphasis on security and take comprehensive measures to safeguard customer data. All products offered by TCS iON are GDPR compliant. For detailed information on how we handle your data, please refer to our Privacy Notice where we outline the specific security protocols and practices we have in place to safeguard your data.