ITOM Platform by TCS

Application Performance Management
Improved observability and responsiveness of the ERP systems while optimizing cloud costs for the organization. The single pane observability platform addressed issues proactively with smart alerts, integrated logs and tracing of critical metrics. Forecasting and metric log anomaly detection mechanisms alerted IT teams before occurrence of any major incident.

Application Performance Management
The platform helped the organization to gain improved visibility of our RISE with SAP model. We experienced enhanced serviceability and improved uptime. There was real-time performance tracking of HTTP, RFC connections, and SAP gateways. Reports provided deep insights to business stakeholders and IT teams.

IT Service Management
Our organization leveraged TCS Enterprise Manager for improving service management efficiency. The bidirectional coupling between TCS Enterprise Manager and our ServiceNow tool ensured seamless integration and data synchronization. Together with the 24/7 self-service portal, extensive reporting, and interactive dashboards, the platform reduced our overall manual efforts and enhanced user experience.

IT Service Management
TCS Enterprise Manager streamlined the incident management process for our sourcing and procurement function. The user-friendly interface further simplified our service management process and improved end user experience.

IT Service Management
Leveraging TCS Enterprise Manager's ITSM module, we were able to improve our overall TAT and operational efficiency. The rule-based assignment with real-time notifications and reports for critical metrics improved employee productivity.

IT Service Management
Implemented TCS Enterprise Manager to log, track, and manage security incidents and patch requests. It reduced the risk of vulnerabilities through timely patch management and security incident handling. We were also able to ensure compliance and timely reporting through built-in audit trails and real-time reporting features.

IT Service Management
Our organization utilized TCS Enterprise Manager's IT Service Management module as a trouble ticketing tool for our treasury application. Real-time SLA based tracking significantly minimized service disruptions and improved overall service delivery. A dedicated self-service portal reduced overall manual efforts and enhanced user experience.

IT Service Management
Reported 50% cost savings by implementing TCS Enterprise Manager's IT Service Management and migrating all the ITSM data from SymphonyAI. Consistent product enhancements with the flexibility of customization and improved reporting helped to track product performance.