01.
Is TCS Enterprise Manager available On-Prem or on Cloud or both?
TCS Enterprise Manager is offered exclusively as a multi-tenant Software-as-a-Service (SaaS) solution. This means the platform is available solely via the cloud, allowing organisations to leverage all features and capabilities without the need for on-premises infrastructure. The cloud-based, multi-tenant architecture ensures scalability, ease of access, and simplified maintenance, making it ideal for enterprises seeking efficient and centralised IT operations management.
02.
Can TCS Enterprise Manager monitor on-premises setups?
Enterprise Manager monitors both on-premises datacentres and cloud environments, giving organisations unified oversight of all IT assets and enabling swift issue response.
03.
What sort of data is collected in TCS Enterprise Manager?
TCS Enterprise Manager gathers exclusively MELT data (Metrics, Events, Logs, Traces), which refers to data automatically generated by your systems and collected remotely via agents and protocols.
04.
Can customer opt for individual modules of Enterprise Manager? How is pricing calculated?
Enterprise Manager is a modular solution. Customers have the flexibility to choose individual modules of Enterprise Manager according to their specific requirements. Modules such as Application Performance Management (APM), IT Infrastructure Management (ITIM), IT Service Management (ITSM), and IT Asset Management (ITAM) are available for selection separately. For further details and to obtain comprehensive information regarding module features, pricing, and deployment options, please reach out to the sales team.
05.
How secure is TCS Enterprise Manager?
TCS Enterprise Manager ensures security through Multi-Factor Authentication, strong password policies, and encryption of all sensitive data. Security protocols follow the guidelines of the Security COE for IPSafe.
06.
Can TCS support integration of TCS Enterprise Manager with other applications?
Yes, we can facilitate API-based integration with any third-party application. However, it would depend on customer’s application to support third-party APIs. Customer must consume those APIs and manage activities on their end.
07.
What is the data retention period for TCS Enterprise Manager, and what policies govern data removal or archival?
Telemetry data collected in TCS Enterprise Manager is retained for 30 days. After this period, the data is automatically archived and stored in the TCS Enterprise Manager data lake for an additional 90 days. Complete erasure of data can be executed upon customer request.
08.
Can TCS Enterprise Manager integrate with other solutions like ServiceNow, ManageEngine, DataDog, DynaTrace etc.?
TCS Enterprise Manager offers robust integration capabilities, supporting connections with more than 40 technology stacks. The platform is designed to work seamlessly with widely used solutions such as ServiceNow, ManageEngine, DataDog, and DynaTrace.
One of the key features of TCS Enterprise Manager is its out-of-the-box integration with ServiceNow, enabled through e-bonding. This functionality allows for effortless data exchange between TCS Enterprise Manager and ServiceNow, ensuring smooth and efficient workflows across both systems.
09.
Is there any 3rd party tool bundled in our platform (e.g Nagios etc) for ITIM?
TCS Enterprise Manager leverages standard open-source technologies for event monitoring, telemetry, and alerting. The platform integrates these foundational tools with agents that have been developed entirely in-house, ensuring that all monitoring activities are both reliable and tailored to the specific requirements of the solution.
It is important to note that TCS Enterprise Manager does not include or bundle additional third-party event management tools, such as Nagios, within its platform. All essential monitoring and alerting functionalities are fulfilled through the combination of open-source solutions and proprietary agents, providing a streamlined and secure approach to IT operations management.
10.
How to receive support for issues in service delivery like credentials not working, account inaccessible, URL not working, etc?
Users can reach out to our support team via email which will be provided at the time of contract or users can log the tickets directly in the portal to get any product support.