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Package Name
Price excluding GST
What you get
Support
User Limit
Incident Management
Service Request Management
Query Management
SLA Management
Chatbot
Standard Reports
Change Request Management
Knowledge Management
Manages Service Provider (MSP) Mode
Problem Management
Task Management
Transaction Management
CMDB
Customized Reports
AI/ML assisted features
AI Assisted Incident Creation
Intelligent Ticket Assignment
GenAI Assisted Incident Summarisation
GenAI Conversational Chatbot
Features
Unified Inbox
Role- Based Access Control
In-App Notifications
Rule Based Automation
Kanban Board
Multi Lingual Support
Single Sign-on
Email to Ticket
Advanced Custom Fields
Multiple SLA Policies
Backup & Delegation
Schedule Reports via E-mail
Third-Party Integrations
StandardFor Small Orgs
Starting ₹849/resolver
Business Hours
Up to 10 users
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AdvancedFor Mid-size
Starting ₹2,729/resolver
16x5
Up to 50 users
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Standard APIs
Enterprise For Large Enterprises
Starting ₹5,549/resolver
24x7
Up to 500 users
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Custom APIs